Privacy Policy

At Groomingtails Groom School, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, store, and protect your personal data when you visit our website or contact us regarding our grooming services and training courses.

1. Who We Are

Groomingtails Groom School
Groomingtails Dog Spa and Groom School, Mill Lane, Frodsham
Email: groomingtails.dogspa@gmail.com
Phone: 07464051361

We are the data controller for the purposes of this policy and the UK General Data Protection Regulation (UK GDPR).

2. What Data We Collect

We may collect and process the following personal data:

• Full name
• Email address
• Telephone number
• Postal address (if required for billing or correspondence)
• Information submitted via contact forms or course enrolment forms
• Any other personal information you provide voluntarily

We may also collect:

• Website usage data (via cookies or analytics)
• IP addresses and browser types for traffic analysis

3. How We Use Your Information

We may use your data to:

• Respond to enquiries or course applications
• Provide information on our services and training courses
• Send booking confirmations, invoices, and follow-ups
• Improve website performance and user experience
• Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Consent: When you provide clear consent for us to process your data.
• Contract: Where processing is necessary for a service or course booking.
• Legal obligation: When we are required to process data by law.
• Legitimate interests: For marketing, analytics, or improving our services.

5. How We Store & Protect Your Data

We store your personal data securely, using appropriate physical, electronic, and managerial procedures to prevent unauthorised access or disclosure.

We will retain your data only for as long as necessary for the purposes set out above, or as required by law.

6. Sharing Your Data

• We do not sell or share your personal data with third parties unless:
• Required by law
• Necessary to fulfil a course registration (e.g., with an awarding body)
• With your express consent

7. Your Rights

• Under UK GDPR, you have the right to:
• Access your personal data
• Request correction or deletion of data
• Withdraw consent at any time
• Object to processing
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, contact us at: groomingtails.dogspa@gmail.com

8. Cookies

Our website uses cookies to improve functionality and monitor traffic. You can control or delete cookies through your browser settings.

9. Links to Other Websites

Our site may contain links to external sites. We are not responsible for the content or privacy practices of these websites.

10. Changes to This Policy

We may update this policy occasionally. Changes will be posted on this page and dated accordingly.